Answers to your common reservation questions
Call our highly knowledgeable Expedition Specialists at 1300 361 012 (Australia), 0800 444 462 (New Zealand) or +61 2 9033 8777 (International)
Complete the reservation request form on our website.
Or call your local Travel Agent.
Our reservation hours are Monday through Friday, 9am – 5.30pm (AEST)
We encourage you to make your reservation just as early as possible—especially if you are limited to the time period in which you can travel. Our expeditions are popular, and our ships tend to fill quickly.
There are never hidden charges, like port charges. Of course, you’ll want to check carefully the inclusions for the journey you’ve selected, but you can rest assured there will be nothing hidden.
All accommodations, meals, and non-alcoholic beverages aboard ships
Use of Snorkelling equipment, wet suits, and kayaks (where available)
Services of our expert expedition team and guest speakers
Services of a ship physician on most voyages
Certain hotels and meals ashore as indicated in the itinerary
Round-trip transfers based on group flights
Shore excursions, sightseeing, entrance fees, and special access permits
Taxes, service charges, and tips (except for ship’s crew, at our guests’ discretion)
Air transportation, since many of our travellers prefer to use their frequent flyer miles (except when we indicated in the itinerary, as included)
Passport, visa, and immigration fees
Special and unique excursions such as scuba diving, flightseeing, etc. (where offered)
Items of personal nature
Phone and Internet Service
Gratuity for ship’s crew, at our guests’ discretion
To reserve your place, an advance payment is required at the time of reservation.
We gladly accept payment by Visa, MasterCard and American Express, Direct Deposit or you may pay by Australian Dollar Cheques.
We will be happy to confirm your cabin request based on current availability.
We will add you to our waiting list, and you will be contacted as soon as a cabin of your choice becomes available.
Any revisions you make within the cancellation penalty period, such as departure date or choice of voyage, are subject to cancellation fees.
Once a reservation is confirmed and a deposit has been made, you will receive an email with information about your personalised online account. By logging into your account, you will have access to a comprehensive Expedition guide, along with other important documentation to help you prepare for your Expedition. Final Travel documents will be sent to you 3-4 weeks prior to departure date.
We have a full service air department to help you with your airline reservations. There is a $50 per person charge for this service. Our air department is open Monday through Fridays, from 9:00am – 5:30pm (AEST).
We offer triple accommodations on certain expeditions. We recommend you reserve early, as these cabins may be limited on certain ships.
We offer solo accommodations on all our expeditions. We recommend you reserve early, as solo cabins may be limited on certain ships.
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